Privacy Policy

Last updated: 3 November 2026

Cyber Squad Labs respects your privacy. This policy explains how we handle personal information when you use our website or contact us.

Who we are

Cyber Squad Labs is registered in England and Wales, company number 17559910. For privacy enquiries, email info@cybersquadlabs.com.

Information we collect

When you use our contact form, we collect the name, email address, organisation (if provided), selected service and message you submit. We may also receive information you send us directly by email. Our hosting and form delivery services may process technical information such as IP addresses and request logs.

How we use information

We use information to respond to enquiries, discuss and deliver requested services, maintain business records, protect the website and comply with legal obligations. We do not sell your personal information.

Our lawful bases

Depending on the circumstances, we process information where necessary to take steps before entering into a contract or perform a contract, for our legitimate interests in responding to business enquiries and operating a secure website, or to comply with legal obligations.

Form submissions and service providers

Our website contact form is configured to use FormSubmit to deliver enquiries to our email inbox. Our website hosting and email providers may also process information on our behalf. Please do not send confidential investigative evidence, passwords or sensitive personal information through the public contact form. Where service providers process data outside the UK, applicable safeguards should be assessed.

How long we keep information

We retain enquiries only as long as reasonably necessary for the relevant business purpose and any applicable legal requirements. You may contact us to request information about retention of your enquiry.

Your rights under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have certain rights in relation to your personal data, subject to applicable legal conditions and exemptions. These include:

Right to be informed: to know how and why your personal data is used.
Right of access: to request a copy of personal data we hold about you.
Right to rectification: to have inaccurate or incomplete data corrected.
Right to erasure: to request deletion of your personal data in certain circumstances.
Right to restrict processing: to request that we limit how your data is used in certain circumstances.
Right to data portability: to receive or transfer certain personal data where the legal conditions apply.
Right to object: to object to certain processing, including processing based on legitimate interests.
Rights relating to solely automated decisions: protections where decisions with legal or similarly significant effects are made solely by automated processing, where applicable.

To exercise your rights, email info@cybersquadlabs.com. We normally respond within one month, subject to applicable extensions. You can also complain to the Information Commissioner's Office (ICO).

Analytics data

We use Cloudflare to help deliver and protect our website and may use Cloudflare Web Analytics to understand how visitors use it. This may include aggregated information about page views, referral sources, countries, browsers and devices. Cloudflare Web Analytics is designed to provide website usage statistics without using cookies or collecting personal information for cross-site tracking. Cloudflare may also process technical information, including IP addresses, as part of its website delivery and security services. For more information, see Cloudflare's Privacy Policy.

Cookies and external links

Our website may contain links to third-party websites, which have their own privacy practices. Essential technical cookies or security-related information may be used by our service providers. If we introduce additional analytics or marketing technologies that require consent, we will update this policy and provide appropriate choices.

Changes and contact

We may update this policy as our services change. For privacy questions or requests, contact info@cybersquadlabs.com.